Privacy Policy

Canyon Oaks Foot & Ankle
Effective Date: January 1, 2024
Site: canyonoaksfootankle.com
Email: [email protected] · Phone: 559-627-2849

Canyon Oaks Foot & Ankle (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit canyonoaksfootankle.com (the “Site”) or interact with us through online forms, scheduling requests, email marketing, or SMS/text messaging programs. By using the Site, you agree to the practices described in this Privacy Policy.

1) Information We Collect

a) Personal Information You Provide. Name, email address, phone number, contact form details, and appointment request information (e.g., preferred time and reason for visit). We do not collect payment information through the Site and our forms are not intended to collect protected health information (PHI).
b) Information Collected Automatically. IP address, device and browser type, pages visited, time on site, and similar analytics data via cookies/trackers to improve the Site and user experience.

2) How We Use Your Information

• Respond to contact form submissions and appointment requests

• Communicate with you about your inquiry

• Send email and SMS/text marketing messages where permitted by law and with appropriate consent

• Operate, maintain, and improve the Site (including analytics)

• Comply with legal obligations

3) SMS/Text Messaging and Email Marketing

By providing your phone number or email address, you may opt in to receive appointment reminders, updates, and promotional communications. You can opt out at any time by clicking “unsubscribe” in emails or replying “STOP” to SMS messages. Message and data rates may apply. We do not sell your personal information or share it with third-party marketers.

4) Cookies and Analytics

We use cookies and analytics tools (e.g., Google Analytics) to understand how visitors use the Site. You may control cookies through your browser settings. For EU/UK visitors, cookie use is subject to consent requirements. Our analytics and communications vendors act as our service providers under contracts that limit their use of information.

5) How We Share Your Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may disclose information to service providers (e.g., website hosting, analytics, email/SMS platforms) strictly to operate the Site and our communications. These providers are required to safeguard your information and use it only under our instructions. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6) International Visitors (EU/UK – GDPR Notice)

If you are located in the EU or UK, you have rights under the GDPR/UK GDPR, including rights to access, rectify, delete, restrict, or object to processing, and data portability. Our legal bases may include your consent, our legitimate interests (such as responding to your requests and operating the Site), and compliance with legal obligations. To exercise your rights, contact [email protected].

7) California Privacy Rights (CCPA/CPRA)

California residents have the rights to know, access, and delete certain personal information we collect, and to non-discrimination for exercising those rights. We do not sell or “share” personal information as defined by the CPRA, and we do not use or disclose sensitive personal information for purposes beyond those permitted by law. To submit a request, email [email protected] or call 559-627-2849.

8) Your Choices and Opt-Out Options

• Disable cookies in your browser

• Unsubscribe from marketing emails

• Reply STOP to opt out of SMS messages

• Request access, correction, or deletion using the contact details below

9) Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy (such as responding to inquiries and operating our services), unless a longer period is required or permitted by law.

10) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11) Appointment Requests and Medical Advice

Submitting an appointment request through the Site is a request only and does not guarantee or confirm a visit. It does not create a physician–patient relationship and does not constitute medical advice. Do not submit sensitive medical information through the Site. If you are experiencing a medical emergency, call 911 immediately.

12) Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

13) Changes to This Policy

We may update this Privacy Policy from time to time. We will post changes on this page and update the Effective Dateabove. Your continued use of the Site following the posting of changes indicates your acceptance.

14) Contact Us

Canyon Oaks Foot & Ankle
Email: [email protected]
Phone: 559-627-2849
Visalia, California, USA